NCR shift the blame

The NCR have recently been getting complaints about the NCR debt help system.

This is a computer program used by Debt Counsellors at the behest fo the NCR to update them about the status of consumers under debt review.

(even with this system in place the NCR still ask the DC’s to then send them reports every 3 months to repeat these statistics.)

The NCR has received a lot of criticism over the years for the website being complicated (or not user friendly) and having many glitches.

For quite sometime consumers leaving debt review have experienced problems when re applying for credit because of the Credit Bureaus not having removed their debt review status from their systems.

Since their systems are updated by the NCR Debt Help system there seems to be a problem either in communication or the software.

Now the NCR have sent out a circular saying that they are not responsible.

If you’re experiencing issues with debt review or have been affected by the complications with the NCR debt help system, Zero Debt is here to assist you. Our certified debt counsellors are ready to provide the support and guidance you need to navigate these challenges. Don’t let system glitches hinder your financial recovery. Take the first step towards resolving your debt concerns by calling us directly at 087 702 1738 or visiting our contact page. Short on time? Request a Free Call Back, and one of our dedicated counsellors will reach out to you promptly. Contact Zero Debt today for expert assistance and a smoother path to financial freedom.

FAQs and Answers

1. What is the NCR Debt Help system?
   The NCR Debt Help system is a computer programme used by Debt Counsellors to update the National Credit Regulator (NCR) about the status of consumers under debt review.

2. Why are there complaints about the NCR Debt Help system?
   Many users report that the system is not user-friendly and is prone to glitches, making it difficult for Debt Counsellors to submit updates efficiently.

3. What problems do consumers face after leaving debt review?
   Consumers often experience issues reapplying for credit because the debt review status remains on their credit bureau profiles, even after clearance.

4. Who updates the credit bureaus about debt review status?
   The NCR is responsible for sending updates to the credit bureaus through the Debt Help system, but communication or software issues sometimes cause delays.

5. Has the NCR taken responsibility for the system issues?
   No, the NCR recently issued a circular stating that they are not responsible for the delays or errors in removing debt review status from credit bureau records.

6. Why do Debt Counsellors need to submit reports manually?
   Despite using the Debt Help system, the NCR still requires Debt Counsellors to send manual reports every three months, duplicating efforts.

7. How can Zero Debt help with NCR-related issues?
   Zero Debt’s certified debt counsellors assist clients experiencing delays or issues with their debt review status, offering expert guidance and solutions.

8. What should I do if I’m affected by the NCR system errors?
   You can contact Zero Debt for professional assistance. Call 087 702 1738 or visit their contact page to request a free call back.