Frequently Asked Questions | Zero Debt

Frequently Asked Questions

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If you are over-indebted and falling behind with your debt repayments, debt review can protect your assets. This debt protection forms part of the National Credit Act. Credit providers cannot take legal action against you if you go under debt review. Zero Debt also consolidates all your debt into one monthly payment which is affordable based on your circumstances and reduces your interest rates. This means that aside from the protection of your assets, you will also end up paying less for your debt on a monthly basis.

You will not qualify for a consolidation loan if you are over-indebted. Not with us and not with anyone. If your current debt status is that you are over-indebted, you do not have the option of a consolidation loan. The only realistic & affordable way to prevent you from losing your assets is to go under debt review. Our debt review process can offer you immediate asset protection as per the National Credit Act and set you on a course of recovery from debt problems by consolidating your debt into one affordable monthly repayment, reducing your monthly debt repayments & interest and clearing your credit record after you have fulfilled your restructured debt obligations.

Are you struggling to repay your debt? Have you fallen behind on your scheduled debt repayments or are you at risk of falling behind in the immediate future? These are signs that in all likelihood you are over-indebted. It is also so that the sooner that you apply for debt review, the better. Once a credit provider commences with legal action, there is a risk that the particular debt cannot be included in your debt restructuring plan. Why stress & lose sleep any longer? Request a callback and we can start completing your free debt assessment today!

Zero Debt has been registered with the National Credit Regulator (NCR) since 2009. You can view our registration certificate by clicking the NCR link at the bottom of the page. All our debt consultants are registered with the NCR and have years of experience in advising consumers on the appropriate debt solutions which are applicable to their circumstances.

You will immediately experience the relief that our debt review process offers. Within the first 5 days, we will work out a provisional repayment plan for you which is based on what you can afford. In terms of the provisional repayment plan, you will make a single monthly payment to a Payment Distribution Agency (PDA) who will then distribute the funds based on your repayment plan. During the first 60 working days of the debt review process, your credit providers will not be allowed to implement any legal action against you. During this 60 day period, we will prepare your final repayment plan.

You need a monthly income in order for us to propose a reduced debt repayment plan to your credit providers. You will therefore not qualify for debt review if you are currently unemployed. We therefore suggest that you find a new job and then contact us for assistance with your debt if you are still over-indebted.

No, we will never contact your employer to obtain any information or to confirm anything. Your debt review application is treated as fully confidential through the entire application and debt review process.

In terms of the National Credit Act, debt counsellors are allowed to lower your monthly instalments by extending your repayment periods and by lowering your current interest rates. We have extensive experience in dealing with a lot of credit providers and know the ins and outs of the process through practical experience – no one is therefore better positioned to restructure your debt repayments!

As soon as you apply for debt review through Zero Debt, we will within 5 days (usually less than 48 hours) notify all your credit providers that you are going under debt review and from that point onwards they must, by law, communicate with your debt counsellor and not with you directly. It does unfortunately happen from time to time that some credit providers take a chance by making contact with our clients directly, but when this happens, you can merely refer them to us and we will deal with the matter further.

Part of our debt review process is to obtain a court order on your behalf in order to enforce your restructured debt arrangement plan on your credit providers. This process is however handled by referring your case to our nominated attorneys. They will contact you in order to obtain all the necessary information in order to compile your application and they will obtain the court order on your behalf. You will therefore not be required to attend court proceedings.

We appoint attorneys to obtain a court granted order for you. This is to prevent creditors from wrongfully terminating your application. You are then legally protected and your creditor providers will not be able to terminate your debt restructuring agreement or take any legal action against you.